We ship to verified residential and commercial addresses throughout the United Kingdom and selected international destinations. All eligible regions are listed at checkout. We do not ship to PO boxes, parcel lockers, or forwarding services.

UK standard delivery takes two to five business days from dispatch. Express services reduce this to one to two business days. International orders generally take seven to fourteen business days. Estimated windows are confirmed by email once your order ships.

Shipping costs are calculated at checkout based on destination, parcel weight, and selected delivery method. No hidden fees are applied beyond what is displayed. For international orders, customs duties or handling fees may apply separately and remain the responsibility of the customer.

Express and next-day delivery options are available for select UK addresses. Where eligible, these will appear at checkout with associated costs and timelines. Express services are subject to cut-off times and may not be available during peak periods or public holidays.

Once dispatched, you will receive a confirmation email with your tracking number and a link to follow your delivery in real time. Tracking is also accessible via your account dashboard under Orders. Allow up to 24 hours for tracking to update.

No. All orders must be delivered to a verified residential or commercial address. Orders submitted with non-compliant addresses may be delayed or cancelled.

Log into your account and go to order history. Select the item you wish to return and follow the prompts under Request Return. Choose your preferred resolution — refund, exchange, or store credit. Once approved, you will receive dispatch instructions including the return address and any applicable shipping label. All returns must be authorised before shipment.

Items must be returned within thirty calendar days of purchase, unused and unaltered, in their original condition with all packaging and tags intact. Worn, washed, customised, or damaged items are not eligible. Final sale items, personalised goods, and gift cards are excluded.

Initiate a return and select Defective Item or Incorrect Item as the reason. These returns are prioritised. Once approved, you will receive a prepaid shipping label where applicable. We cover all return shipping costs for confirmed defects or fulfilment errors. Submit defect claims within seven days of delivery.

All approved returns should be sent to: 59-60 Thames Street, Windsor SL4 1TX, United Kingdom. Use a trackable courier service and retain proof of shipment. We are not liable for parcels lost in transit due to inadequate packaging or unverified shipping methods.

Return shipping is the customer's responsibility unless the return is due to a confirmed defect or fulfilment error, in which case a prepaid label will be provided. We do not reimburse shipping costs for returns outside our eligibility criteria or return window.

Returns are typically processed within five to seven business days of receipt. Once approved, your refund, exchange, or store credit will be issued. Refunds may take an additional three to five business days to appear depending on your bank.

If your return does not meet our eligibility criteria, it will be rejected and the item returned to your original address. Common reasons include items that are used, damaged, past the return window, or missing original packaging. Contact our support team if you believe your return was declined in error.

All transactions are processed in British Pounds Sterling (GBP). If purchasing from outside the UK, your bank may apply a currency conversion. All pricing, invoicing, and refunds are issued in GBP.

All prices are inclusive of UK VAT where applicable. For international orders, import duties or local taxes may be charged by the destination country. These are not included in the product price and remain the customer's responsibility.

We support Shop Pay Instalments and other region-specific Buy Now, Pay Later providers where available. These options appear at checkout and are subject to approval by the payment provider. Terms and eligibility are determined by the provider.

Digital gift cards are available on our website, issued in GBP. They are non-refundable, non-transferable, and cannot be exchanged for cash. Store credit may be issued for approved returns and can be applied to future purchases.

Check that your billing details are correct and your card is authorised for online purchases. Common reasons include insufficient funds, expired cards, or bank restrictions. Try an alternative payment method or contact your bank. If the issue persists, our support team can assist.

Many items are produced in limited quantities as part of curated seasonal or archival collections. Once sold out, limited edition items may not be restocked. Subscribe to product notifications or follow our official channels for release updates.

Restock decisions are made on a case-by-case basis. Limited edition and archive pieces are typically not restocked. Core styles may be replenished periodically and announced via our website and email.

Our products are manufactured in select facilities across the UK and internationally, chosen for their craftsmanship and alignment with our quality standards. Each production partner is vetted for quality and ethical labour practices.

Full material composition is listed on each product page along with care instructions. We work with premium textiles, natural fibres, and responsibly sourced components.

We partner exclusively with suppliers who uphold fair labour standards, environmental compliance, and traceability. Our approach includes limited production runs, recyclable packaging, and considered design.

No. You can check out as a guest. However, creating an account is recommended — it enables order tracking, return management, saved addresses, restock alerts, and early access to new releases.

Select the account icon in the top-right corner and choose Create Account. Enter your name, email address, and a secure password to register. Your dashboard provides access to order history, saved preferences, and return management.

We use a secure sign-in-by-code system. Enter your email address at login and a one-time access code will be sent to your inbox. If you do not receive it within a few minutes, check your spam folder or contact our support team.

Log into your account and navigate to the Orders section. Each entry includes the order number, item details, payment status, fulfilment progress, and tracking information. Guest orders are not automatically linked unless claimed via support.

Visit Communication Settings in your account dashboard to opt in or out of product launches, restock alerts, and promotional emails. You can also unsubscribe via the link in every email. Changes take effect within 48 hours.

All orders are packaged using materials selected for structural integrity, presentation, and environmental compliance. Garments are placed within protective sleeves or tissue where appropriate. Outer packaging uses recyclable boards designed to protect contents in transit.

Contact our support team immediately after placing your order to request reduced packaging. Where feasible, we will remove non-essential components. All packaging materials are recyclable and sourced from environmentally compliant suppliers.

All orders include a printed receipt with item details, order reference, and pricing breakdown. Digital copies are also sent by email and available in your account dashboard. If you require a VAT-compliant invoice, please contact our support team.

We accept returns and exchanges for eligible items within thirty calendar days of purchase. Items must be unused, unaltered, and returned in original condition with all packaging and tags. Final sale and personalised items are excluded. All requests must be submitted and approved via our returns portal before dispatch.

We do not issue formal warranties. If an item exhibits a material defect, notify our support team within seven calendar days of receipt. Upon validation, we may offer a replacement, refund, or store credit. Damage from misuse, improper care, or unauthorised modification is excluded.

We do not sell, rent, or disclose customer data to unauthorised third parties. All data is managed in compliance with the UK Data Protection Act and GDPR. Customers may access, amend, or request deletion of their personal data at any time.

We operate in full compliance with GDPR, the UK Data Protection Act, and applicable privacy frameworks. Customers may exercise their data rights at any time by contacting our support team or submitting a request via our privacy portal.

We ship to a curated list of international destinations. All eligible countries are listed at checkout. If your location is not available, we are unable to fulfil orders to that region at this time.

International orders may be subject to customs duties, import taxes, or handling fees imposed by the destination country. These are not included in the product price and are the customer's responsibility. We recommend consulting your local customs authority before ordering.

International customers may initiate returns or exchanges within thirty calendar days of purchase under the same conditions as domestic orders. Return shipping costs are the customer's responsibility unless the item is confirmed defective.

Standard international shipments typically take seven to fourteen business days. Express services may reduce this to three to seven business days. Customs clearance may extend timelines beyond the estimated range.

Customer support is provided in English as our primary service language. For language-specific enquiries, we recommend reaching out via email where our team can provide a more considered response.

Care instructions are provided on the product label and within any enclosed documentation. Follow these precisely to preserve fabric integrity and finish. Machine washing or tumble drying is not recommended unless explicitly stated.

All garments include an internal care label with recommended cleaning methods, temperature settings, and handling instructions. Select items may include supplementary guidance in the packaging where material composition requires additional attention.

Contact our support team within seven calendar days of noticing the issue. Include your order number, photographs of the affected area, and a brief description. If validated, we may offer a replacement, refund, or store credit.

Our support team can assist with care recommendations, styling guidance, and usage clarification. Submit your enquiry via email or your account dashboard, including the product name or order reference. Responses are typically issued within one to two business days.

Reach us via email or through the contact form on our website. Include your full name, order reference if applicable, and a clear description of your issue. Support is available Monday to Friday during standard UK business hours, excluding public holidays.

We aim to respond within one to two business days. During peak periods, response times may be slightly extended. An automated acknowledgement is sent upon submission. We do not guarantee replies outside of business hours.

Reply to your existing support thread with Formal Escalation Request in the subject line, along with a summary of your concern and any relevant documentation. Escalated cases are reviewed by senior personnel within three to five business days.

Ensure all required fields are correctly filled and your payment method is valid. Check that your browser is up to date and no extensions are interfering. If the issue persists, clear your cache and retry. Contact our support team with a description of the error, your device type, and browser version.

Contact us via email or the contact form with a summary of the problem, relevant screenshots, your device type, browser version, and time of occurrence. All reports are reviewed by our technical team within one to two business days, prioritised by severity and impact.