Full compliance with VAT regulations across EU and UK markets, with automatic calculation at checkout.
Global Tax Policy
Ensuring transparent and accountable tax governance across all global markets.
Overview
This Global Tax Policy explains how we apply and manage taxes on transactions made through our websites and any other official sales channels. We may be required to charge a range of taxes depending on the jurisdiction and the nature of the products or services supplied.
Where required by law, we register for applicable taxes and ensure that they are appropriately charged and remitted to the relevant authorities. We do not engage in artificial or aggressive tax arrangements that are contrary to the intent or letter of applicable laws.
Our approach to tax is aligned with our broader governance, risk management, and ethical standards. We monitor developments in tax legislation and adjust our compliance practices where necessary.
Types of Tax
Depending on the jurisdiction and the nature of the transaction, we may be required to charge one or more of the following types of indirect or consumption-based tax.
Transparent customs duties and import taxes calculated based on destination country requirements.
Clear breakdown of all applicable taxes displayed at checkout with no hidden fees.
Applied at state or territory level in the United States. Calculated and displayed at checkout before the order is confirmed.
How Tax Is Determined
The amount and type of tax applied to a transaction is determined by a combination of factors. Our system evaluates these at the point of checkout to calculate the correct amount.
Standard Tax Rates by Region
The following table outlines standard tax rates applicable in key markets. Rates are subject to change and may vary based on product classification or customer type.
| Region | Tax Type | Standard Rate | Collected at Checkout |
|---|---|---|---|
| United Kingdom | VAT | 20% | Yes |
| European Union | VAT | Varies by country | Yes |
| United States | Sales Tax | Varies by state | Where applicable |
| Canada | GST/HST | 5-15% | Yes |
| Australia | GST | 10% | Yes |
| Rest of World | Import Duties / Local Tax | Varies by country | Customer responsibility |
Cross-Border & International Shipments
For cross-border and international shipments, customers may be subject to customs duties, import VAT or GST, brokerage fees, and other import-related charges imposed by local authorities. In some cases we may offer services where estimated duties and import taxes are collected at checkout.
Where such services are not provided, customers remain responsible for paying any charges levied by customs or other authorities on import. Thresholds, rates, and procedures vary by country, and customers are encouraged to review their local rules before placing an order.
Where estimated duties and import taxes are collected at checkout, these amounts will be clearly identified prior to payment and shown separately from the product price.
Pricing & Tax Display
We aim to present pricing and tax information in a transparent and compliant way. In many markets, particularly for consumer transactions, prices may be displayed inclusive of applicable VAT, GST, or similar taxes.
In other regions, such as certain sales-tax jurisdictions, prices may be shown exclusive of tax, with applicable taxes presented at checkout before the order is confirmed. The order summary will clearly indicate any taxes charged where required by local regulation.
| Market Type | Pricing Display | Tax at Checkout |
|---|---|---|
| Consumer (VAT/GST markets) | Tax-inclusive | Included |
| Consumer (Sales Tax markets) | Tax-exclusive | Added at Checkout |
| Business (B2B with valid VAT ID) | Tax-exclusive | Reverse Charge May Apply |
Refunds & Returns
Refunds and returns are handled in accordance with both our returns policy and applicable tax laws. Where a refund is issued for a transaction on which tax was charged, and to the extent permitted or required by law, we will adjust or refund the associated tax portion.
Depending on local regulations, this may require the issuance of a credit note or adjusted invoice. Taxes, duties, or fees paid directly to customs or third parties may not always be refundable directly; customers should contact the relevant authority regarding those amounts.
Customer Responsibilities
Customers are expected to provide complete and accurate information for all transactions, including correct billing and shipping details and, where applicable, tax identification numbers. Customers are responsible for complying with any local tax obligations that may arise in their jurisdiction, including self-assessment or reporting requirements where tax has not been collected by us.
We are not liable for penalties, interest, or additional charges that arise from the provision of incomplete or incorrect information by customers. Business customers with a valid VAT or GST registration number should ensure their details are accurate and up to date.
Compliance & Governance
Our brand maintains internal controls, processes, and documentation to support tax compliance across all relevant jurisdictions. We monitor developments in tax legislation, regulatory guidance, and international initiatives, and we adjust our tax compliance practices where necessary.
We may update this Global Tax Policy periodically to reflect changes in law, regulatory expectations, business operations, or our internal practices. Any updates will be published on this webpage and will apply to transactions made after the date of publication.

