Keyboard Navigation
Full keyboard navigation support with visible focus indicators throughout the site.
A11Y
Policy Document
Accessibility Statement
Equitable digital environments that enable confident, independent participation for everyone.
01 —
Our Commitment
We implement accessibility best practices to ensure that all users, including those who rely on assistive technologies, can navigate, engage with, and benefit from our platform effectively. Our website is structured to maintain a consistent and logical user experience.
Navigation design follows predictable pathways supported by semantic HTML, allowing compatibility with screen readers, keyboard-only access, and other assistive tools.
Individuals who encounter accessibility barriers or require assistance are invited to contact our accessibility support team via our Contact page. All correspondence will be acknowledged promptly, and substantive responses will be issued within 48 hours of receipt.
02 —
Accessibility Features
Our website employs responsive design principles to guarantee that all content remains accessible and optimised across devices, screen sizes, and interaction types.
Reader Compatible
Semantic HTML and ARIA labels ensure compatibility with assistive technologies.
Responsive Design
Optimised for all devices and screen sizes with flexible layouts.
Color Contrast
WCAG AA compliant color contrast ratios for optimal readability.
03 —
Accessibility Principles
Our digital properties are designed to conform to the four foundational principles of the Web Content Accessibility Guidelines 2.1, Level AA.
Perceivable
Content presented in ways all users can perceive
Operable
Interface components operable by all users
Understandable
Content and operation is understandable
Robust
Content interpreted by assistive technologies
| Principle | Scope | Status |
|---|---|---|
| Perceivable | Alt text, captions, contrast, resizable text | Conforms |
| Operable | Keyboard access, focus indicators, no seizure risk | Conforms |
| Understandable | Predictable navigation, error identification | Partial |
| Robust | Semantic HTML, ARIA, assistive tech compatibility | Conforms |
04 —
Colour & Typography
Colour, contrast, and typography are applied in strict alignment with WCAG 2.1 Level AA. No essential information is conveyed through colour alone. Adequate contrast is maintained to support readability and reduce visual strain.
Typography is selected for clarity, scalability, and consistency. Font sizes and line spacing are configured for both readability and aesthetic balance, ensuring content remains accessible in all viewing conditions.
05 —
Non-Text Elements
Non-text elements such as images, icons, and multimedia include descriptive alternatives to ensure all users receive complete and equivalent information, regardless of sensory input.
- All informational images carry descriptive alt text
- Decorative images use empty alt attributes to avoid screen reader noise
- All video content includes captions and a full transcript
- Audio-only content is accompanied by a written transcript
- Icons paired with text are marked as presentational
- Complex graphics include long descriptions or data tables as equivalents
06 —
Compliance Standards
Our company fully complies with the accessibility requirements set forth under the following frameworks. These standards collectively inform the design, development, and governance of our digital platforms.
WCAG 2.1 Level AA
Web Content Accessibility Guidelines
Americans with Disabilities Act
ADA — United States
UK Equality Act 2010
United Kingdom
EN 301 549
European Union — ICT Accessibility
Semantic HTML5
Structural markup standard
ARIA Landmarks
Accessible Rich Internet Applications
07 —
Monitoring & Audits
Compliance is systematically monitored through independent audits, internal assessments, and verification reports. Findings are used to identify deficiencies, inform corrective actions, and uphold consistent conformance to global standards.
Compliance status, updates, and progress reports may be published periodically to demonstrate transparency and adherence. Any material changes to accessibility policy are approved through formal governance channels.
| Activity | Frequency | Conducted By |
|---|---|---|
| Independent accessibility audit | Annual | Third-party specialist |
| Internal compliance review | Quarterly | Digital team |
| Automated regression testing | Per deployment | CI/CD pipeline |
| Manual user testing | Bi-annual | Inclusive user group |
We encourage public feedback to support our ongoing compliance and continuous improvement efforts. All material changes to this policy are approved through formal governance channels.
08 —
Feedback & Support
If you encounter any accessibility barriers, please contact us.
Email
Response Time
Within 48 hours
Escalation
Equality Advisory & Support Service (EASS)
Last Reviewed
March 2025 — Version 3.2