Shipping Policy

All orders are processed and dispatched from our fulfilment centre in Windsor, United Kingdom. Orders placed before midday on a business day are typically processed the same day. Orders placed after midday, or on weekends and public holidays, will be processed on the next available business day. During periods of high demand, promotional events, or new collection launches, processing times may be extended. Customers will receive a confirmation email once their order has been dispatched, including any available tracking information.

We offer standard and express shipping options for all orders within the United Kingdom. Standard delivery typically arrives within two to four business days from the date of dispatch. Express options, where available, aim for next-business-day delivery for orders placed before the applicable cutoff time. Specific delivery timeframes, carrier information, and applicable charges will be displayed at checkout prior to purchase. Free shipping thresholds and promotional delivery offers may apply periodically and will be communicated at the time of checkout.

We ship to a range of international destinations. Estimated delivery timeframes and shipping costs vary by region and will be displayed at checkout. International orders may be subject to customs duties, import taxes, or additional handling fees levied by the destination country. These charges are the sole responsibility of the recipient and are not collected or managed by our company. Customers are advised to familiarise themselves with their local import regulations prior to placing an order. We are not liable for delays caused by customs processing or border inspections.

Shipping costs are calculated at checkout based on the delivery destination, selected shipping method, and total order value. All applicable charges will be presented clearly before payment is confirmed. From time to time, we may offer complimentary shipping on qualifying orders. Any such promotions will be reflected automatically at checkout and are subject to the terms in effect at the time of purchase.

Once your order has been dispatched, you will receive an email containing your tracking reference and a link to monitor the progress of your delivery. Tracking updates are provided by our courier partners and may take several hours to reflect activity following dispatch. If your tracking information has not updated within two business days of your dispatch confirmation, please contact our support team for assistance. We are not responsible for inaccuracies in carrier-provided tracking data.

It is the responsibility of the customer to provide a complete and accurate delivery address at the time of purchase. We are not liable for failed or delayed deliveries resulting from an incorrect, incomplete, or inaccessible address. Once an order has been dispatched, we are unable to redirect parcels to an alternative address. If a parcel is returned to us due to an address error or failed delivery attempt, we will contact the customer to arrange re-dispatch at the applicable shipping cost.

All orders are fulfilled and dispatched from our UK base:

Orders are handled with care and dispatched in secure, branded packaging. Should you have any queries regarding your shipment prior to or following dispatch, our support team is available to assist.

If your order has not arrived within the estimated delivery window, we ask that you first check the tracking information provided in your dispatch confirmation. Should the parcel appear to be delayed or undeliverable, please allow an additional two business days before contacting our support team, as carrier delays can occasionally occur without a corresponding update to the tracking status. In the event that a parcel is confirmed as lost by the carrier, we will arrange for a replacement to be dispatched or issue a full refund, depending on product availability and customer preference.

International orders may be subject to customs clearance procedures upon entry into the destination country. Any applicable duties, taxes, or import fees are determined by the relevant customs authority and are not within our control. These charges are the responsibility of the customer and are not included in the order total or shipping cost displayed at checkout. Refusal to pay customs charges may result in the parcel being returned or destroyed by the carrier, in which case we cannot be held liable for the loss of the goods.

Every order is prepared and packaged with care. We use robust outer packaging to protect items in transit, and each order is presented in accordance with our brand standards. If your order arrives in a damaged or compromised condition, please retain the original packaging and contact our support team within 48 hours of delivery, providing photographic evidence where possible. This will allow us to raise a claim with the carrier and arrange an appropriate resolution.

We reserve the right to amend or update this Shipping Policy at any time. Changes will take effect upon publication to this page and will apply to all orders placed thereafter. Customers are encouraged to review this policy periodically. Continued use of our website and services following any amendments constitutes acceptance of the revised terms.