GLOBAL TAX POLICY
COMPLIANCE FRAMEWORK
TEN GRAND™ is committed to complying with all applicable tax laws in the countries and regions where we operate and where our customers are located. We recognise our responsibility to collect, report, and remit taxes accurately and on time, and to communicate our approach to tax in a clear, transparent, and accessible manner. This Global Tax Policy explains how we apply and manage taxes on transactions made through our websites and any other official sales channels. We may be required to charge a range of taxes depending on the jurisdiction and the nature of the products or services supplied. These can include, but are not limited to, value added tax (VAT), goods and services tax (GST), sales tax, digital services tax, and other similar indirect or consumption-based taxes. In certain markets, additional fees or levies imposed by governments or regulators may also apply. Where required by law, we register for such taxes and ensure that they are appropriately charged and remitted to the relevant authorities.
The amount and type of tax applied to a transaction is determined by a combination of factors, including the customer’s billing address, shipping address, and the classification of the products or services purchased. For physical goods, tax is generally determined by the shipping destination, while for digital goods and services, tax may be driven by the customer’s place of residence or use. Some products and services may benefit from reduced rates, exemptions, or special treatment, depending on applicable legislation in each jurisdiction. We aim to present pricing and tax information in a transparent and compliant way. In many markets, particularly for consumer transactions, prices may be displayed inclusive of applicable VAT, GST, or similar taxes. In other regions, such as certain sales-tax jurisdictions, prices may be shown exclusive of tax, with applicable taxes presented at checkout before the order is confirmed. The order summary will clearly indicate any taxes charged where required by local regulation, and customers will have an opportunity to review all charges prior to completing their purchase.
Business customers may, in certain circumstances and in accordance with local law, provide a valid tax identification number, such as a VAT or GST registration number. Where permitted, this can affect how tax is applied to business-to-business transactions. TEN GRAND™ reserves the right to verify any tax details provided and to charge tax on the transaction if the information is invalid, cannot be verified, or does not meet local compliance requirements. Customers are responsible for keeping their tax information accurate and up to date. For cross-border and international shipments, customers may be subject to customs duties, import VAT or GST, brokerage fees, and other import-related charges imposed by local authorities. In some cases, we may offer services where estimated duties and import taxes are collected at checkout; where this is available, these amounts will be clearly identified prior to payment. Where such services are not provided, customers remain responsible for paying any charges levied by customs or other authorities on import. Thresholds, rates, and procedures vary by country, and customers are encouraged to review their local rules before placing an order.
Refunds and returns are handled in accordance with both our returns policy and applicable tax laws. Where a refund is issued for a transaction on which tax was charged, and to the extent permitted or required by law, we will adjust or refund the associated tax portion. Depending on local regulations, this may require the issuance of a credit note or adjusted invoice. Taxes, duties, or fees paid directly to customs or third parties may not always be refundable via TEN GRAND™; customers should contact the relevant authority or service provider regarding those amounts. Customers are expected to provide complete and accurate information for all transactions, including correct billing and shipping details and, where applicable, tax identification numbers. Customers are responsible for complying with any local tax obligations that may arise in their jurisdiction, including self-assessment or reporting requirements where tax has not been collected by us but is nonetheless due. TEN GRAND™ is not liable for penalties, interest, or additional charges that arise from the provision of incomplete or incorrect information by customers.
TEN GRAND™ maintains internal controls, processes, and documentation to support tax compliance across all relevant jurisdictions. We monitor developments in tax legislation, regulatory guidance, and international initiatives, and we adjust our tax compliance practices where necessary. We do not engage in artificial or aggressive tax arrangements that are contrary to the intent or the letter of applicable laws, and our approach to tax is aligned with our broader governance, risk management, and ethical standards. We may update this Global Tax Policy periodically to reflect changes in law, regulatory expectations, business operations, or our internal practices. Any updates will be published on this webpage and will apply to transactions made after the date of publication. Customers are encouraged to review this policy from time to time to remain informed about our approach to tax.
Last reviewed: 10/02/2026