TAX
Policy Document

Global Tax Policy

Ensuring transparent and accountable tax governance across all global markets.

Last reviewed: March 2025 Version 1.4 VAT · GST · Sales Tax · Digital Services Tax
01 —

Overview

This Global Tax Policy explains how we apply and manage taxes on transactions made through our websites and any other official sales channels. We may be required to charge a range of taxes depending on the jurisdiction and the nature of the products or services supplied.

Where required by law, we register for applicable taxes and ensure that they are appropriately charged and remitted to the relevant authorities. We do not engage in artificial or aggressive tax arrangements that are contrary to the intent or letter of applicable laws.

Our approach to tax is aligned with our broader governance, risk management, and ethical standards. We monitor developments in tax legislation and adjust our compliance practices where necessary.

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Types of Tax

Depending on the jurisdiction and the nature of the transaction, we may be required to charge one or more of the following types of indirect or consumption-based tax.

VAT Compliance

Full compliance with VAT regulations across EU and UK markets, with automatic calculation at checkout.

International Duties

Transparent customs duties and import taxes calculated based on destination country requirements.

Tax Transparency

Clear breakdown of all applicable taxes displayed at checkout with no hidden fees.

Sales Tax

Applied at state or territory level in the United States. Calculated and displayed at checkout before the order is confirmed.

VAT
Value Added Tax
Applied in the UK and EU on most goods and services. Included in consumer-facing prices in most jurisdictions.
GST
Goods & Services Tax
Applicable in Australia, Canada, New Zealand, and other markets. Rates and treatment vary by jurisdiction.
ST
Sales Tax
Applied at state or territory level in the United States. Rates and nexus rules differ by state.
DST
Digital Services Tax
Levied on digital goods and services in specific markets. Driven by the customer's place of residence or use.
CD
Customs Duties
Charged on cross-border shipments by the importing country's customs authority. Responsibility lies with the customer.
OTH
Other Levies
Regulatory fees, environmental levies, or other charges imposed by governments or authorities in specific markets.
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How Tax Is Determined

The amount and type of tax applied to a transaction is determined by a combination of factors. Our system evaluates these at the point of checkout to calculate the correct amount.

01
Billing Address
The customer's billing country is used as an initial indicator of the applicable tax regime.
02
Shipping Destination
For physical goods, the shipping address determines applicable taxes and any import duties.
03
Product Classification
Some products benefit from reduced rates, exemptions, or special treatment depending on local legislation.
04
Customer Type
Business customers with a valid VAT or GST registration number may qualify for different treatment on B2B transactions.
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Standard Tax Rates by Region

The following table outlines standard tax rates applicable in key markets. Rates are subject to change and may vary based on product classification or customer type.

RegionTax TypeStandard RateCollected at Checkout
United KingdomVAT20%Yes
European UnionVATVaries by countryYes
United StatesSales TaxVaries by stateWhere applicable
CanadaGST/HST5-15%Yes
AustraliaGST10%Yes
Rest of WorldImport Duties / Local TaxVaries by countryCustomer responsibility
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Cross-Border & International Shipments

For cross-border and international shipments, customers may be subject to customs duties, import VAT or GST, brokerage fees, and other import-related charges imposed by local authorities. In some cases we may offer services where estimated duties and import taxes are collected at checkout.

Where such services are not provided, customers remain responsible for paying any charges levied by customs or other authorities on import. Thresholds, rates, and procedures vary by country, and customers are encouraged to review their local rules before placing an order.

Where estimated duties and import taxes are collected at checkout, these amounts will be clearly identified prior to payment and shown separately from the product price.

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Pricing & Tax Display

We aim to present pricing and tax information in a transparent and compliant way. In many markets, particularly for consumer transactions, prices may be displayed inclusive of applicable VAT, GST, or similar taxes.

In other regions, such as certain sales-tax jurisdictions, prices may be shown exclusive of tax, with applicable taxes presented at checkout before the order is confirmed. The order summary will clearly indicate any taxes charged where required by local regulation.

Market TypePricing DisplayTax at Checkout
Consumer (VAT/GST markets)Tax-inclusiveIncluded
Consumer (Sales Tax markets)Tax-exclusiveAdded at Checkout
Business (B2B with valid VAT ID)Tax-exclusiveReverse Charge May Apply
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Refunds & Returns

Refunds and returns are handled in accordance with both our returns policy and applicable tax laws. Where a refund is issued for a transaction on which tax was charged, and to the extent permitted or required by law, we will adjust or refund the associated tax portion.

Depending on local regulations, this may require the issuance of a credit note or adjusted invoice. Taxes, duties, or fees paid directly to customs or third parties may not always be refundable directly; customers should contact the relevant authority regarding those amounts.

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Customer Responsibilities

Customers are expected to provide complete and accurate information for all transactions, including correct billing and shipping details and, where applicable, tax identification numbers. Customers are responsible for complying with any local tax obligations that may arise in their jurisdiction, including self-assessment or reporting requirements where tax has not been collected by us.

We are not liable for penalties, interest, or additional charges that arise from the provision of incomplete or incorrect information by customers. Business customers with a valid VAT or GST registration number should ensure their details are accurate and up to date.

09 —

Compliance & Governance

Our brand maintains internal controls, processes, and documentation to support tax compliance across all relevant jurisdictions. We monitor developments in tax legislation, regulatory guidance, and international initiatives, and we adjust our tax compliance practices where necessary.

We may update this Global Tax Policy periodically to reflect changes in law, regulatory expectations, business operations, or our internal practices. Any updates will be published on this webpage and will apply to transactions made after the date of publication.

Tax Enquiries
Policy Updates
Published on this page — effective from date of publication
Scope
All jurisdictions where we operate or have customers
Last Reviewed
March 2025 — Version 1.4